A clean walkthrough of the four behavioral controls (v1.3). Watch the AI agent move through each gate. Hover any booth for the live rule-engine config.
An AI voice agent calling a payer is exactly like walking up to a clinic front desk.
Before any chart is opened, four things must happen in order: disclose identity → clear the privacy gate → stay honest → keep a human reachable.
That is IDG-01 → PDX-01 → DBC-01 → EIT-01. The floating badge is NHID-Auth v2 (provider-signed, NPI-bound credential).
Speed
Clinic Front Desk · Payer Side
✓
✅
🪪
Front Desk
IDG-01
rule_engine.config
control_id:"IDG-01"
required:identity_disclosed=true
priority:3 (DISCLOSE_IDENTITY)
✅
📋
Records Window
PDX-01
rule_engine.config
control_id:"PDX-01"
required:disclosure_confirmed=true
blocked:member_id, npi, dob, claim…
priority:5 (DENY_DATA)
🔒
member_id claim · npi · dob
✅
🎙️
Monitor
DBC-01
rule_engine.config
control_id:"DBC-01"
required:no human claims / no synth artifacts
priority:2 (LOG_ONLY Tier B)
✅
🙋
Ask for Human
EIT-01
rule_engine.config
control_id:"EIT-01"
required:escalation_path_available=true
priority:4 (ESCALATE_HUMAN)
IDG-01Must say “I am automated” before anything else.
PDX-01No chart field moves until disclosure is confirmed.
DBC-01No faking human voice or claiming to be human.
EIT-01A real person must always be reachable on request.